Policies

Policies

Thank you for choosing Jondon Beauty. We are committed to providing exceptional service and products to our valued customers. Please review our policies below for important information regarding your purchase.

Order Processing:

  • Orders are typically processed and shipped within 4-8 business days.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping:

  • We offer express, economy, and standard shipping services for international orders. Where available, you will be able to select your preferred shipping method at checkout. Taxes and fees are calculated in your selected currency at checkout.  
  • Shipping costs and delivery times may vary depending on your location.

| Shipping Method | Shipping Cost | Estimated Delivery Time 
|---------------------------|---------------------|--------------------------------|
| Standard Shipping | $4.99 | 4-8 business days |
| Express Shipping | $5.99 | 3-4 business days |
| Priority Shipping | $8.95 | 1-3 business days |
| International Standard | $4.99 | 4-8 business days (varies by destination) |
| International Express | $9.95 | 3-4 business days (varies by destination) |

Returns and Exchanges:

  • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 3 days of receiving your order to arrange for a return or exchange.
  • Returned items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
  • Products that have been opened and or used are NON REFUNDABLE

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 days.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible. Your satisfaction is important to us!

Privacy Policy:

  • We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy](link to privacy policy page) for details on how we collect, use, and safeguard your information.

Contact Us:

  • If you have any questions or concerns about our policies, please don't hesitate to contact us. You can reach us via email: customerservice@jondonbeauty.com

Policy Updates:

  • We reserve the right to update or modify these policies at any time. Any changes will be effective immediately upon posting to this page.

Thank you for shopping with Jondon Beauty! #muah